General Product Questions
• How do you get old dog urine odor out of carpet?
A good enzyme product has traditionally been considered to be the best at actually eliminating the odor of urine for years. The disadvantage to enzymes is they take hours, even days to work. This means you need to moisten the area of urine residue with the enzyme product — and keep it wet for an extended period of time so the enzymes can work. If urine is soaked down to the floor, the enzymes need to soak in there also.
The best enzyme product which contains the highest number of enzymes available is Max Enzyme.
There are new products that chemically neutralize the odor. They are as effective as enzymes in eliminating urine odor (sometimes better), and they work immediately. You don’t have to keep things damp for more than a couple minutes.
The best neutralizer available is SUN (Severe Urine Neutralizer). It’s excellent for urine odor and works immediately. SUN is also great to run through your carpet cleaner machine but again that will only deal with the urine in the surface because that is all that is getting wet.
A black light in a dark room with help you find the spots that need the extra neutralizer.
• Are all of your products professional strength?
Experience has taught us that most pet urine cleaning products offered to the retail customer today are largely ineffective. They are weaker than what professionals use, and are often manufactured with yesterday’s technologies. Many products are simply a mixture of detergent and a pleasant smelling masking agent. Against urine odors, these are all doomed to fail!. Our chemists develop products capable of destroying urine odor-causing cells at the molecular level. Our products, previously only available to professional cleaning companies, are now available to the pet owner.
• Do your products remove urine stains as well as odors?
All of our other products (SUN, Max Enzyme, Oxi Blast) have each been chemically designed with the primary goal of total odor removal in mind. Each of these products will also effectively assist in stain removal, but if a stain remains after one treatment you may want to use Urine Stain Killer to complete the job.
• Do you guarantee your products?
• What types of odors will Remove Urine products work on?
• What is the difference between SUN, Max Enzyme, and Oxi Blast?
Max Enzyme is the highest concentrated bacteria/enzyme formulation available. Once applied to the urine contaminated area, the enzymes are activated and begin multipying. The odor-causing urine cells are their food source. The enzymes literally consume the odor-causing cells until they are gone. When the food source is completely gone, the bacteria die and enzyme production stops.
Oxi Blast with Odourcide combines the cleaning and deodorizing power of natural oxygen with the odor bonding and encapsulating power of Odourcide to give the home owner an entirely new way to neutralize urine odors. The natural oxygen will also effectively eliminate stains caused by urine contamination. Our revolutionary formula also includes special additives to enhance solution penetration to improve rinsing and removal. It also contains anti-resoiling properties that keep the treated area from attracting residue.
Questions about SUN
• Is SUN safe around my pets?
Questions about Grass Revitalize
• Is there something I can give my dog to stop her urine from burning grass?
We believe we have developed the best solution. Simply apply “Grass Revitalize” to your lawn. The microbes in Grass Revitalize break down the urine and the nitrogen in it as it is deposited. The microbes also do a list of things naturally to improve the soil and make the lawn healthier. They speed up the decomposition of the urine (as well as feces) so the lawn and other plants can actually use the nutrients to thrive.
• Does Grass Revitalize really prevent future urine burns in my lawn?
Ordering & Check-out
• Do you ship to Alaska and Hawaii? What about outside the United States?
• Do you offer expedited shipping?
• Are animals ever used in your product testing?
• Do you offer discount coupons?
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